FAQ
Questions about booking a live band.
Before you book a band, you probably have a list of practical questions, like what the musicians wear or what happens if one of them can't make it. Here are the answers.
The band and the musicians
Do you have regular musicians, or do you fill the band with whoever is available?
Your contract spells out the size of the band, the instruments and the kind of music, and that's exactly what you'll get on your date. Our Featured Artists are existing acts with their own regular musicians, and our House Ensembles come together from the musicians on our roster to fit your event.
What happens if a musician can't make the date?
We'll tell you ahead of time who's stepping in, even if it's the person who fronts the act. Most bands use a substitute musician from time to time, and we'll give you the reason as soon as we know.
Who do we talk to during the event?
You'll have one personal point of contact. We'll give you their name and cell number before the event, and you can reach them from load-in to load-out.
Can we see the band play before we book?
Our bands mostly play private events, so there usually isn't a public show to go to, and we don't put on showcases. The video clips on each act's page are the best way to see and hear them before you book.
What do the musicians wear?
We can do black tie, business formal or all black, whichever your event calls for. Tell us the dress code for your guests and the musicians will dress to match. If you need something specific, we'll put it in the contract and that's what the musicians will wear.
Booking and paperwork
What do we need to do to hold a date?
We'll need a signed contract and a deposit when you book. Until we have both, the date stays open. Approved corporate accounts can hold the date with a signature alone and be invoiced after the event.
When is the balance due, and how do we pay?
The balance is due 14 days before the event. You can pay by ACH (a bank transfer), by check made out to the name on the contract, or by card through Stripe, and there's no fee for any of them. Just use whichever works best for you. Corporate clients can be approved for net-30 terms instead. We'll invoice at the event and payment is due 30 days later, and we can put a purchase order number on the invoice if your finance team uses one.
What's your cancellation policy?
Postponing is almost always cheaper than canceling, and we'll tell you so at the time. You can move to a new date once within twelve months for free, subject to availability, and everything you've paid moves with you. If we can't find a date that works, you'll get everything back. If you cancel more than 90 days out, you'll lose the deposit and owe nothing else. If you cancel 90 days or fewer before the event, the fee is still due, minus any travel and lodging we haven't already spent. If we ever cancel on you, you'll get everything back and we'll help you find a replacement.
Do you carry liability insurance?
Yes. A certificate naming your venue as additional insured comes with the contract, along with a W-9 and one itemized invoice.
Can you work with our procurement or AP process?
Yes. We can be set up as a vendor, quote against a purchase order, and invoice in whatever form your finance team needs. Just ask early, since vendor onboarding is usually the slowest part of a corporate booking.
How far in advance should we book?
Whenever you're ready. Send the date and we'll check the booking calendar. If your event is coming up sooner, no worries. We can often make something great work.
What happens during the event
How long are the sets, and how long are the breaks?
Sets usually run 45 to 60 minutes with 15 to 20 minutes between them, and we'll plan them around your run of show rather than a fixed clock. We can keep music going through the breaks so your event doesn't go quiet - just let us know.
Can we use your microphones for speeches?
Yes. We'll have an announcement microphone ready after sound check for any size of band. Just hand it to whoever is speaking.
Will you learn a song we choose?
Yes. Send it to us with the recording you mean, since most songs have several versions and they aren't all played the same way. Let us know the song when you book and we can usually learn it (a few weeks' notice helps).
Do you make announcements or act as MC?
The bandleader can make short announcements from the stage, such as dinner being served, the dance floor opening or a speaker coming up. We don't act as your MC for the whole event. If you need a host, that's a separate hire, and we'll happily follow their cues.
Can we add time during the event?
Yes. We add time in 30-minute increments, and we'll confirm it at the event with whoever holds the budget.
How loud is it, really?
Dinner and cocktail music usually runs 60 to 65 dBA at the nearest table, which is a volume you can talk over without raising your voice. Dance sets can run 88 to 95 dBA on the dance floor.
The venue and the gear
Do you provide sound and lighting?
Yes. We'll bring a sound system that's the right size for your venue. Stage lighting and a dedicated front-of-house engineer (the person mixing the sound) are optional add-ons, so just let us know if you'd like either one. We don't light the space, the tables or the dance floor as a design element. That's your lighting vendor's work, and we'll coordinate with them.
The venue has its own AV company. Whose sound system do we use?
We'll use ours, unless you or the venue have hired a sound contractor. In that case, we'll go over the plan with them before the event and play through their system. Either way, we'll settle it when you sign the contract, rather than at load-in.
Do you need a stage, and do you provide one?
We don't require one and we don't supply one. A band plays fine on a floor. If you want a riser, your venue or production company can provide it, and we can tell you how much space each size of band needs.
What power do you need?
We'll need a dedicated 20-amp circuit within reach of the stage, or two for a larger band. The part people most often miss is that the circuits need to be dedicated, and in our experience, sharing one with catering warmers or a lighting truss is the most common cause of problems at load-in.
Can you play outdoors?
Yes, as long as the performance area is covered, level and dry, with power run to it, and we've written down a weather plan ahead of time. Colorado evenings get cold fast, and instruments and electronics both stop behaving in the cold and the wet. We'll also pick a time with you for deciding whether to move indoors.
The venue has a curfew and a decibel limit. Is that a problem?
No. Mountain and residential venues often have their own rules, and we'll follow them as written. Tell us the decibel limit and the curfew when you book and we'll build both into the plan, including how the last 20 minutes go, so your event ends on a high note rather than getting cut off.
Do the musicians need a green room or meals?
Neither is a requirement. If your venue has one, it's a nice extra, since it keeps cases and spare gear out of sight and gives the band a place to change. We don't ask for meals. If you're serving meals, the band would love one, and a vendor meal is perfect.
The music
How much say do we get over the songs?
As much or as little as you want. You can put the song list together yourself, give us a do-not-play list and leave the rest to us, or describe your crowd and let the band choose songs as they go. Most clients go with the do-not-play list, and it's well worth spending time on.
Do you take requests during the event?
Yes from you, and from your guests when a song fits. Our bandleader keeps an eye on the dance floor, so if a request might clear it, we'll be straight with you and suggest something else.
Have a question we didn't cover?
Send it along with your date and we'll come back with the answer.
Have a question about prices? Take a look at our pricing page. Need more detail on the venue or the gear? Read what we need from your venue.
